FAQ
Find answers to your questions in our FAQ section
How many people can a London taxi accommodate?
And since 2019, the electric London taxi has arrived, which can carry 6 people, plus it has a panoramic roof!
Is the taxi suitable for people with reduced mobility?
Where does the tour start?
The departure and arrival points must be in central London, within Zone 1.
If this is not the case, please contact Visit London by Taxi for a personalised quote.
Is it possible to organise group tours of London in French?
We can also organise, for example, a cruise on the Thames, tickets for major attractions, a treasure hunt and table reservations at London’s top restaurants.
Do you organise tours for companies?
Terms and conditions for cancelling a tour
Note: If the reason for your cancellation is covered by the terms of your insurance policy, you may be able to recover these costs from your insurance company.
More than 30 days: full refund (minus a £25 fee or 5% of the travel costs if over £500).
8-29 days: 50%
0-7 days: 100%
Our cancellation fees are a percentage of the total cost of the tour. These fees are based on how many days before your departure we receive your cancellation notice, not when your correspondence was sent to us. Please note that change fees are non-refundable. For insurance premiums, you must refer to your insurance provider’s cancellation policy.
Please note that in the event of cancellation after receipt of documents, no refund will be made unless unused tickets are returned to us.
Please note that if only some members of your group cancel, in addition to incurring the applicable cancellation fees, we will recalculate the cost of the Tour for the other travellers. You may be required to pay additional room charges such as single room supplements.
* In cases where the cancellation fees charged by our third-party suppliers are higher than the cost of the tour, we may pass on the charges to you. Please ask for more details if necessary and we will inform you of the specific charges applicable to your booking.
After departure, no refunds will be made for partially used stages of your tour (e.g. unused portion of a tour or following early departure). You will be charged 100% of the price of all stages used.
All change or cancellation fees become payable by you upon confirmation of the change or cancellation.
Please note: Some arrangements cannot be cancelled after confirmation and any cancellation may result in cancellation fees of up to 100% of that part of the arrangements.
Can we stop to take photos?
Will we walk during a taxi tour?
Of course, if you want to stay in the taxi, no problem, we can adapt!